Am back. I know you heard that before. But I hope this is for real.

Am back. I know you heard that before. But I hope this is for real.

With a lot of things happening, I figured, why not blog them all and keep a diary of sorts.

I have been busy at work and it doesn't seem that it will slow down any time soon. I started to handle a team back in January. 18 unique individuals compose my team and it was a roller coaster ride. A lot of ups and a lot of downs. There were times I have been frustrated. Times I was so proud of them. Times when I could not feel but happy being with them. Times when I wished I could hide from being made to explain what is happening with them. Times when I would want to just explode but kept it all back. Times when I wish the time I was spending with them would not end. Times when I wish that I didn't go to work at all. I don't regret any of those times. I would always treasure them.

July 13, six months later, I was assigned to a new team. My old team was dispersed to other teams, while I handled a new team altogether. Being a Coach Track Trainee (CTT), not a full-fledged Coach, I am easily disposed off - not because of performance but necessity for the account. Lucky for me, one of the coaches made a career move to look for a better opportunity in China, allowing me to handle 18 new agents - well one was transferred from my old team. From the onset, I am faced with the challenge of not just adjusting to new individuals but to the SME (Subject Matter Expert) project. It is a great opportunity to shine and I hope to live up to what their original coach had accomplished with them and with the project.

Welcome back to myself

It has been a while. 3 years to be exact. What was to be my first blog became, up to this point, my last. Well, hopefully, this won't be my last blog for the next 3 years.

What has been significant in the past years that has kept me off blogging. I did blog in friendster but that was short-lived. (link to be added at a later date) Maybe what I can start with is what has changed in the last 3 years.

Work-wise, I have been with my current employer for the past 2 and a half years - Clientlogic, now going by the name Sitel (www.sitel.com) The account I am working in is Sony. From being an agent, I am currently a Quality Specialist - the person who is tasked to assist agents be consistent to the standards set by the client. All in all, it has been a good experience especially since this is my first call center job. What has kept me here has been the people I have been working with. Definitely, other call centers have better pay. Well, people from the original Sitel (as compared to us who were in the original Clientlogic before the merge) have better pay. Don't get me wrong. This is by no means a complaint, just an observation.

I joined the company in April 2005. I did not directly apply with the company but through JobsDB, who after screening me, sent me to 3 call centers - Teletech, Convergys and Clientlogic. I went straight to Wynsum, this time to be screened by Clientlogic. I was accepted the same day, however I opted to wait for the new batch for Sony so that I could be a Technical Support Representative (TSR) as compared to a Customer Support Representative (CSR). despite getting accepted, in the following days I also tried to apply with the other 2 companies JobsDB endorsed me to. What made me decide to take the job offer from Clientlogic, instead of the other 2? 1st, I was at ease with how the HR screened us. It made me feel welcome. 2nd, proximity to where I lived. That, my friends, is how I started with where I am currently working with.

That's it for now. But I promise to keep blogging in the following days - not just to document what has been and keep you abreast with what is happening, but maybe to find a niche here in the web.

Have a great day folks!