Welcome back to myself

It has been a while. 3 years to be exact. What was to be my first blog became, up to this point, my last. Well, hopefully, this won't be my last blog for the next 3 years.

What has been significant in the past years that has kept me off blogging. I did blog in friendster but that was short-lived. (link to be added at a later date) Maybe what I can start with is what has changed in the last 3 years.

Work-wise, I have been with my current employer for the past 2 and a half years - Clientlogic, now going by the name Sitel (www.sitel.com) The account I am working in is Sony. From being an agent, I am currently a Quality Specialist - the person who is tasked to assist agents be consistent to the standards set by the client. All in all, it has been a good experience especially since this is my first call center job. What has kept me here has been the people I have been working with. Definitely, other call centers have better pay. Well, people from the original Sitel (as compared to us who were in the original Clientlogic before the merge) have better pay. Don't get me wrong. This is by no means a complaint, just an observation.

I joined the company in April 2005. I did not directly apply with the company but through JobsDB, who after screening me, sent me to 3 call centers - Teletech, Convergys and Clientlogic. I went straight to Wynsum, this time to be screened by Clientlogic. I was accepted the same day, however I opted to wait for the new batch for Sony so that I could be a Technical Support Representative (TSR) as compared to a Customer Support Representative (CSR). despite getting accepted, in the following days I also tried to apply with the other 2 companies JobsDB endorsed me to. What made me decide to take the job offer from Clientlogic, instead of the other 2? 1st, I was at ease with how the HR screened us. It made me feel welcome. 2nd, proximity to where I lived. That, my friends, is how I started with where I am currently working with.

That's it for now. But I promise to keep blogging in the following days - not just to document what has been and keep you abreast with what is happening, but maybe to find a niche here in the web.

Have a great day folks!